Helping your teams cope in times of crisis

Ezkoms > Helping your teams cope in times of crisis

Ezkoms works with local governments to significantly reduce pressure on their help desks while citizens rely on an always available source of truth that eases their anxiety.

We believe in a customer-centric approach that reduces search time, removes complexity and helps citizens find the information they need. With 50% of people abandoning a search if they’re unable to quickly find answers, it’s vital that governments incorporate conversational search in their crisis communication strategy. Providing the right information quickly and accurately about COVID-19 will save lives and help us all stay safe.

COVID-19 Frequently Asked Questions Guide

Providing citizens with answers to their most common questions is easy thanks to a simple click-based assistant. The FAQ guide prompts citizens with a series of questions and recommends the best source of information on their needs. Removing the need for a help desk interaction.

Try a live demo:

The Conversational Experience

Citizens can interact with a chat-like assistant that never turns off and can answer any of their questions.
They will be led to the resource relevant to their queries and concerns.


Check out how the city of Aalter assist their citizens: http://www.aalter.be/corona

Get started in just 3 steps.

01.

Register your interest

All you need is an email address.

02.

The Ezkoms team will be in touch to get you set up

A quick conversation is all it takes

03.

It’s as easy as copying and pasting a line of code.

The assistant can be live on your site within hours.

Congrats, you’ve unlocked a 24/7 source of vital information to your citizens!

Afterwards, you can also add specific Q&A and tailor it to your community

Customize your Ezkoms tool by adding specific information for your area.

Get in touch for more specialized services.

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