Ezkoms works with local governments to significantly reduce pressure on their help desks while citizens rely on an always available source of truth that eases their anxiety.
We believe in a customer-centric approach that reduces search time, removes complexity and helps citizens find the information they need. With 50% of people abandoning a search if they’re unable to quickly find answers, it’s vital that governments incorporate conversational search in their crisis communication strategy. Providing the right information quickly and accurately about COVID-19 will save lives and help us all stay safe.