Due to COVID-19, local governments have seen a 100% increase in inquiries to their help desks, putting an enormous strain on employees and hindering the ability to adequately respond to citizens.
Ezkoms is the solution to take away this pressure by offering 24/7 real time information at a fraction of the operational cost that it would require a customer service agent to answer all the questions
The Ezkoms COVID-19 assistant helps local governments effectively manage this crisis and helps them efficiently communicate in 3 crucial ways:
Using Ezkoms is providing the information that saves lives in your community.
As a Zoovu company, Ezkoms is backed by the leaders in conversational search experiences. Together, we have been solving the search problem across industries and are always optimizing our algorithms through our work for customers like Amazon, 3M & Ingersoll Rand. This enables Ezkoms to be a powerful information search tool for local governments to effectively communicate and help their citizens.
Ezkoms has developed a proprietary language model that allows our digital assistants to have a natural conversation. Using natural language processing (NLP) technology, the assistant recognizes the intents of the person asking a question and uses that to ask additional questions or to provide an answer.
Our content support team is constantly working on this topic for local governments worldwide. We are experts in knowing what questions citizens are asking and where to find the answers.
