The coronavirus crisis has an unprecedented impact on local governments and their staff. Equipped only with the resources for normal life situations, your teams are now facing the biggest health crisis of this century. Citizens live in fear and anxiety and look for guidance on what they can and cannot do. It is absolutely vital that communication teams find a way to deal with this elevated need for information and anxiety, and to effectively keep citizens safe and informed during this crisis. They only have access to traditional communication channels such as phones, emails and static web pages. Being able to help and support citizens fast is a key priority, particularly in this situation of life and death.
Ezkoms is offering help to alleviate pressure and stress from your teams and efficiently service your citizens. You are able to manage this crisis better and up hold your civic responsibilities by:
The Ezkoms solutions support your communications team during the COVID-19 crisis with 3 key advantages:
Remove pressure on government employees by immediately and automatically addressing citizen inquiries and concerns 24/7.
Help citizens navigate the rapid changes of the crisis by providing global, regional and local level information all in one place.
Ezkoms is connected to the most up to date, government official sources with no added effort from your teams. Your citizens live and reliable information.
The Ezkoms solution is live and providing crisis communication in the city of Aalter, Belgium, where they provide daily COVID-19 information to all citizens. Using the fully conversational interface, the citizens of Aalter have a digital conversation and receive instant answers to their questions. They feel more safe, less anxious and assured the city is keeping them informed. Ezkoms is the main coping mechanism for employees to efficiently support the citizens of Aalter during the COVID-19 crisis.
Ezkoms, a Zoovu company, works with local governments to help provide conversational solutions developed to significantly reduce pressure on help desks while citizens rely on an always-available source of truth that eases their anxiety. We will support you through these challenging times with best practices and guidance to ensure your assistants are constantly up to date to keep your citizens informed.