Ezkoms
Solving your communication crisis and keeping your citizens safe 24/7
Dealing with crisis communication in an unprecedented situation
of life and death
The coronavirus crisis has an unprecedented impact on local governments and their staff. Equipped only with the resources for normal life situations, your teams are now facing the biggest health crisis of this century. Citizens live in fear and anxiety and look for guidance on what they can and cannot do. It is absolutely vital that communication teams find a way to deal with this elevated need for information and anxiety, and to effectively keep citizens safe and informed during this crisis. They only have access to traditional communication channels such as phones, emails and static web pages. Being able to help and support citizens fast is a key priority, particularly in this situation of life and death.
Efficient communication throughout this crisis
Ezkoms is offering help to alleviate pressure and stress from your teams and efficiently service your citizens. You are able to manage this crisis better and up hold your civic responsibilities by:
- Ensuring no citizen is left behind in an isolation of uncertainty
- Helping your teams effectively cope with requests
- Removing pressure for your communication teams
- Keeping your constituents informed and safe 24/7
- Relieving citizen anxiety by providing them with up to date COVID-19 information
Keeping your citizens informed in times of crisis
An easy solution for you and all citizens
The Ezkoms solutions support your communications team during the COVID-19 crisis with 3 key advantages:
Keep citizens informed
Remove pressure on government employees by immediately and automatically addressing citizen inquiries and concerns 24/7.
Live and relevant information
Help citizens navigate the rapid changes of the crisis by providing global, regional and local level information all in one place.
Plug & Play
Ezkoms is connected to the most up to date, government official sources with no added effort from your teams. Your citizens live and reliable information.
How Aalter helps their citizens
The Ezkoms solution is live and providing crisis communication in the city of Aalter, Belgium, where they provide daily COVID-19 information to all citizens. Using the fully conversational interface, the citizens of Aalter have a digital conversation and receive instant answers to their questions. They feel more safe, less anxious and assured the city is keeping them informed. Ezkoms is the main coping mechanism for employees to efficiently support the citizens of Aalter during the COVID-19 crisis.
Because of Ezkoms, our citizens know their local government is here to support and keep them safe. Our contact desk is finally able to cope with the current situation.
Mathias Vandewalle
Council Member, City of Aalter, BelgiumOur team is there for you
Ezkoms, a Zoovu company, works with local governments to help provide conversational solutions developed to significantly reduce pressure on help desks while citizens rely on an always-available source of truth that eases their anxiety. We will support you through these challenging times with best practices and guidance to ensure your assistants are constantly up to date to keep your citizens informed.